When is check-in/check-out time?
Standard check-in is at 3pm and check-out is at noon.  However, the Amalfi is a far cry from being the standard hotel so if you need an earlier check-in, give us a call the day before your arrival and we’ll look into it for you. Just in case we’re sold out the night before and can’t check you in early, we’ll always have a Convenience Architect (bell service) available to you for luggage storage.

How much do you charge for high speed internet?
These days, internet access is a necessity that we don’t think should cost you. Besides, you’re in Chicago and you have more interesting things in mind to spend your money on.  With that said, our wireless internet access is complimentary and is available throughout the hotel.

Do you allow smoking on property or in your guest rooms?
Our hotel is completely non-smoking.  Chicago city ordinance requires that smokers be at least 15 feet from the entryway of the hotel.

Do you have a fitness center?
Yes, our fitness center is open 24 hours a day and features cardio machines as well as free weights. Recently added Yoga and Pilates equipment includes rings, resistance tubing and exercise mats, available for check-out at the Front Desk for complimentary usage in the fitness center or in your guest room.

Do you have a business center?
Yes, our business center is open 24 hours a day and features four computer stations (1 Macintosh).  Password-secured printing services from your guest room is complimentary. Additionally, our Experience Designers can accommodate fax and photocopy requests at the Front Desk.

Do you have a pool?
We do not have a pool on-site.  Guests who wish to have access to a pool may visit the nearby Lakeshore Athletic Club for a nominal fee.

Do you have a spa?
We are proud to offer In Room Spa services through our partner, Windy City Massage.

I want champagne, flowers, or chocolates delivered to the room.  How do I do this?
Our experience designers are at your service and are happy to make these special moments come true. You may contact them directly at 312.395.9000

Will your rooms allow rollaways or pack and plays?
Our deluxe king rooms and one bedroom suites can accommodate one rollaway or pack and play.  There is a $25 per night rental fee for a rollaway.

What is the minimum age requirement to check in to a room?
You must be at least 21 years of age to rent a room.

What is your cancellation policy?
We have a 24 hour prior to arrival cancellation policy on most reservations.  You must cancel by 4pm the day before arrival to avoid a one night penalty.  On certain group reservations a special cancellation penalty may apply.

Do you have connecting rooms?
We have several sets of connecting rooms on every floor.  Room types that would connect would be a deluxe king room to a deluxe two queen room.  Please note this is on a request basis only and cannot be guaranteed.

Are pets allowed? 
We are a pet friendly hotel and there is no additional fee however we require that you fill out our “Pet Policy” form at check-in accepting responsibility for any damage or special cleaning costs.  We also offer special amenities to all pets that stay with us.

Do you have pet free rooms for those with allergies?
Yes, the sixth floor of the hotel is off limits to pets.